Tensorplex Stake & Bridge: Deprecation Phase

Overview

As previously announced in the Tensorplex Stake and Bridge sunset notice, Tensorplex Stake and the tTAO Bridge have entered the wind-down process. While the original intention was to provide users with a longer withdraw-only period, we had to accelerate the sunset timeline in light of recent cybersecurity threats and the need to reduce ongoing risk exposure.

We understand this change may have created inconvenience for users who still have eligible balances remaining. However, prioritizing user safety and protocol security required us to move more quickly than initially planned.

We are now ready to proceed to the next phase of withdrawal processing.

This next phase is designed to support users who still have eligible balances remaining after the standard withdrawal window. To ensure withdrawals are handled carefully and securely, we will be processing them through a safer manual withdrawal flow.

What is changing?

The standard staking and bridge flows have been deprecated. This means users should no longer make new deposits, staking actions, or bridge transfers.

Instead, remaining eligible balances may be withdrawn through the Manual Withdrawal UI.

The manual withdrawal process is intentionally structured to reduce risk and ensure that funds are only processed for users who complete the required steps correctly.

Manual Withdrawal Process

Users will be required to complete the following steps.

Step 1: Burn remaining tTAO and stTAO

Users must burn all remaining supported Tensorplex assets in their connected wallet, including:

• tTAO

• stTAO

This burn step confirms that the user is giving up the corresponding wrapped or liquid-staked assets before receiving TAO through the manual redemption process.

Withdrawals will only be processed for eligible balances that have completed the required burn flow.

Step 2: Provide a valid Bittensor SS58 address

After burning the relevant assets, users must provide the Bittensor wallet address where they would like to receive their TAO.

The address must be a valid Bittensor SS58 address.

Users who do not already have a Bittensor wallet may create one using a compatible wallet such as Talisman.

Please verify the address carefully before signing. Once submitted, this address will be used for manual withdrawal processing.

Step 3: Wait for redemption processing

Once the burn and address declaration steps are completed, the redemption status will be shown in the Manual Withdrawal UI after processing.

Withdrawals will not be instant. They will be reviewed and processed in batches to ensure accuracy and safety.

Important Notes

Please observe the following during this phase:

• Do not make any new deposits.

• Do not perform any new staking actions.

• Do not initiate any new bridge transfers.

• Manual withdrawals are only available for eligible remaining balances.

• Processing may take time due to manual review and operational safety checks.

• Support during this phase will be limited to withdrawal-related issues.

Recommended Next Step: Stake TAO via Backprop Finance

After your manual withdrawal has been processed and you have received your TAO in your Bittensor wallet, we encourage users who wish to continue staking their TAO to do so through Backprop Finance.

Please note that this is separate from the deprecated Tensorplex Stake and tTAO Bridge flows. Users should only proceed after their TAO has been successfully received in their Bittensor wallet.

Support

If you encounter an issue during the manual withdrawal process, please contact the Tensorplex team through the official support channels.

Support will be limited to withdrawal-related issues during this wind-down phase.